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Privacy Policy

Read the Privacy Policy for River Valley Holiday Park here. We keep your data safe, this is very important to us. And we’re proud that we have always followed the values and principles of the GDPR. Our privacy policy has been in place before the regulation update was made in May 2018.

This privacy policy explains how we use any personal information we collect about you when you create a booking, contact us or use this website. Please refer to our GDPR statement to understand how to access this information and how we may use it for our marketing.

What information do we collect about you?
We collect information about you when you place a booking with us.
We also collect information when you voluntarily complete enquiry forms on this website or email us.
Website usage information is collected using cookies.

How will we use the information about you?
When creating a booking, a contract for us to supply a service is created.
Consent to store your data is automatically granted as we have a “Legitimate Interest” & “Good Reason” for storing this data as a contract is in place. Data processing is a necessary to create and maintain the booking.

When creating a booking a member of staff will ask for your:

  • Name: To identify the booking
  • Address: To identify the booking & to process your card payment securely
  • Telephone Number: To contact you in urgency with matters directly affecting your booking
  • Email Address: To send your booking confirmation receipt and other matters directly affecting your booking
  • Dates of Stay, Unit Type & Party Quantities: To price your booking accordingly
  • Pitch or Caravan Choice: To provide you with pitches you have requested

If an email address is provided, the booking confirmation is sent to that address.

In addition to the above data, it may be necessary to store data regarding any issues that occurred during your stay (eg fires/noise). We have a “Legitimate Interest” in keeping this data as it is required for safety reasons and our business interests as it affects other customers. This data may be used to reject future bookings.

We have never and will not share or sell our data to anyone else for use in external marketing purposes.

We have a separate page for our cookie policy and usage.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this page.

This privacy policy was last updated on 21 May 2019.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you.

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